Frequently Asked Questions
FAQs
Who do I contact with a question?
Your satisfaction is our top priority. You can reach out to us through the form on our contact page, call us at (518) 495-4887, or email us at dygertfarmscreamery@gmail.com.
Why Glass Bottles?
We are excited to offer you milk in glass bottles. Why? IT JUST TASTES BETTER! Glass bottles keep the milk colder and retain its fresh taste. Furthermore, glass is more environmentally friendly than paper cartons or plastic jugs. Our bottles can be washed and reused as many times as they are returned. This "greener packaging" results in less waste added to landfills! Be sure to rinse out the glass bottles and leave them by your cooler for pick up. If the bottles are not returned, a $2 fee per bottle will be issued!
Where do you deliver?
Our delivery area includes Fonda, Amsterdam, Johnstown, Gloversville, Little Falls, St. Johnsville, Caroga Lake and the surrounding areas. You can see specifics on our delivery page. Contact us to see if we deliver in your area.
How often do you make deliveries?
Your delivery will be on the same day every week, once a week. You also have the option to get deliveries every other week, or once a month.
How do I order?
It’s easy! Just place your order in our online store! Once you create an account and add your information you can start ordering. Orders need to be placed by 2pm on Tuesday for delivery for that week.
Can I set up a recurring delivery?
Yes. You can purchase a subscription for a variety of our products. Subscriptions are for 3 months and then are renewed. Visit our online store to see what items you can have a subscription for.
I am going on vacation, can I stop my delivery?
Yes, you would not place an order online for that week. If you have a subscription, please notify us by 2pm on Tuesday of delivery week that you do not need a delivery.
Do I have to be home to accept delivery?
No. Our driver will place your order in a cooler or porch box provided by you. Please make sure to have a cooler out to ensure that the milk does not spoil. We may not leave the milk if a cooler is not there.
How will my milk stay cold on my doorstep?
Customers provide an insulated cooler to receive delivery. During warmer weather we suggest that you add ice or a freezer pack to the cooler the morning of your delivery. During extreme cold add a towel in the cooler for extra protection.
Is there a cost to receive home delivery?
At this current time there is free delivery as long as you are reasonably in our delivery area.
Also note that our glass bottles need to be rinsed out, and left by your cooler for pick up. Please remember to keep the caps off and rinse out the bottles. If the bottles are not returned, a $2 fee per bottle will be issued!
How do I pay?
We accept credit and debit card for payment (Master Card, Visa, Discover and American Express). When you set up your account in our online store, you enter your credit card information. You will receive a bill via e-mail. We encourage customers to use a credit card but also accept cash/check on delivery.
What types of products do you deliver?
We deliver a wide variety of products ranging from milk, Cabot Cheeses and Butter, and many other local products. Check out our online store to see what all is available!
